Yen Nguyen, MEd, LPCC

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Name: Yen Nguyen
Name of Practice: Queer Asterisk Therapeutic Services
Address: 827 Grant St. Denver, CO 80203
Phone: 720-507-6161
Mental Health Degree/Licensure/Certification: MEd, LPCC

Does your practice accept private health insurance payment ? Consumers are advised to contact their insurer regarding insurance coverage for a specific provider.

In process of applying to be able to accept Medicaid and other major health insurance companies, but cannot currently. We can work with insurance companies since we fill a gap in their in-networks services as an exception.

Do you have a sliding scale for patients with limited resources ?

Please estimate the number of clients you have worked with in each of the following categories : 
Trans Children – 2
Trans Youth  – 10
Genderqueer and  Gender Non-Conforming  – 7
Trans Women  – 2
Trans Men  – 5
Trans Elders  – 0

Do you specialize in particular health issues (e.g. gender identity, trauma related depression and anxiety disorders,  autism spectrum disorders, etc. ) ?
Identity specialist, relationships, interpersonal issues, depression and anxiety

Please describe your level of experience (e.g. years,  training, etc. ) in working with Trans and Gender non-conforming  clients ?
5 years a LGBTQ+ youth adviser, program developer, researcher, and therapist

Please describe your treatment approach ( e.g., cognitive behavioral, experiential , body-centered, DBT, etc. ).
Integrative approach according to the needs of the client.


Do you provide single case assessments ( for individuals not seeking ongoing psychotherapy )  and, as appropriate, letters of eligibility for hormone therapy and gender related surgeries ?
Yes, clients who only require letters from me will have a discounted rate according to need.

On average, how many sessions or hours of assessment do you require to assess eligibility for:

Hormone Therapy- 1-5
Chest Surgery- 1-5
Genital Surgery, if primary letter writer- 1-5
Genital Surgery, if secondary letter writer (when 1st letter is written by client’s primary/ ongoing psychotherapist)-1-5

How do you assess readiness for Hormone Therapy and or Surgery:

Clinical Interview- Yes.
Collateral Contacts- Yes.
Psychological Testing- No.
Written Questionnaire- No.

If there have been cases in which you have determined that a client does not meet eligibility requirements  for hormone therapy or gender surgery,  what are the criteria under which you have denied a request for a letter ( or cases in which you anticipate that you would deny a request for a letter) ?
Clients who are showing symptoms of psychosis and are unable to maintain engagement throughout the first session may require a follow-up session or additional time to manage symptomology.

Does a coexisting mental condition preclude providing the client with a letter ?
No, with the exception of a coexisting mental health disorder with psychotic features AND active psychosis at the time of request.

Does your practice have inclusive paperwork (e.g., list more than male and female gender options, allow a place for preferred name, etc.) ?

Paper files that are inclusive ? – Yes.

Electronic Health records that are inclusive ? – Yes.

Does your practice have a system for recording preferred name and pronoun of patients and communicating that to staff, especially scheduling/appointment and reception staff ?

Does your practice have all-gender or gender-neutral restrooms ?
Denver and Longmont = Yes, Boulder = Single-stall binary gender labeled

Do you have anything in your physical environment that would be welcoming to a Trans person ( i.e. brochures, pamphlets, magazines, pictures that relate to Trans people and or Trans issues ?

Does your practice have an inclusive non-discrimination policy that includes gender identity and expression, and sexual orientation ?

Do you have a way of protecting the confidentiality of a patients Trans status?
Yes – Confidentiality agreement, ROIs, HIPAA compliance.

Have you or your staff attended training or had other education on providing services to Trans patients:

Person responding to survey – Yes.
Other Clinical Staff- Yes.
Scheduling/ Appointment Staff- Yes.
Reception/Front Office Staff- Yes.

Please describe the training noted above, if applicable.
Diversity & inclusion, trans-specific care

I f you have any concerns about the level of intake staff that could create an uncomfortable situation for Trans clients ?  Is there someone the patient can contact to assist ?
Yes, any other member of clinical or administrative teams.